Privacy Policy
General Information
You are not legally or contractually required to provide your personal data unless otherwise stated below. Not providing your data will have no consequences, unless specified in subsequent processing operations. “Personal data” includes any information about an identified or identifiable natural person.
Server Log Files
You can visit our website without sharing personal information. Whenever you access our site, usage data is sent by your internet browser to us or our web host/IT service provider and recorded in server log files. This data includes the page accessed, date and time, IP address, data volume transferred, and the requesting provider. This is processed under Article 6 (1) (f) GDPR, based on our legitimate interest in ensuring our website operates smoothly and in improving our services.
Some of your data is transmitted to Canada, which has an EU Commission adequacy decision.
Contact Information
Responsible Party
For data processing concerns, please contact:
RAPIDZONE
Boulevard de Pérolles 7
1700 Fribourg
Phone: 026 322 18 13
Email: info@rapidezone.ch
Proactive Customer Contact via Email
When you contact us via email, we collect your personal data (name, email address, message content) only as you provide it. This data is used to handle and respond to your contact request.
If your contact is for pre-contractual measures (e.g., inquiries, offer preparation) or concerns an existing contract, the processing is based on Article 6 (1) (b) GDPR.
For other types of contact, the processing is based on Article 6 (1) (f) GDPR, driven by our legitimate interest in addressing your request. You have the right to object to this processing at any time due to reasons arising from your particular situation.
We will use your email address solely to process your request. Your data will be deleted according to legal retention periods unless you consent to further processing and use.
Orders
Data Collection, Processing, and Transfer for Orders
When you place an order, we collect and process your personal data only as needed to fulfill and handle your order and any related requests. Providing this data is necessary for contract conclusion. Without it, we cannot form a contract with you. Processing is based on Article 6 (1) (b) GDPR.
Your data is transferred to the shipping companies, payment service providers, order processing service providers, and IT service providers you select. We comply strictly with legal requirements, limiting data transmission to the necessary minimum.
Some of your data is transmitted to Canada, supported by an EU Commission adequacy decision.
Rights and Storage Duration
Data Storage Duration
After the contract is fully processed, your data will be stored for the duration of the warranty period and then retained according to legal, especially tax and commercial law retention periods. After these periods, the data will be deleted unless you have agreed to further processing and use.
Your Rights
If legal prerequisites are met, you have the following rights under Articles 15 to 20 GDPR:
Right to information
Right to correction
Right to deletion
Right to restriction of processing
Right to data portability
Right to correction
Right to deletion
Right to restriction of processing
Right to data portability
You also have the right to object under Article 21 (1) GDPR to processing based on Article 6 (1) (f) GDPR and to processing for direct marketing purposes.
Right to Complain
Under Article 77 GDPR, you have the right to lodge a complaint with a supervisory authority if you believe that your personal data is being processed unlawfully.
Right to Object
If your personal data is processed based on our legitimate interest under Article 6 (1) (f) GDPR, you have the right to object to this processing at any time for reasons related to your particular situation. Once you object, we will cease processing your data unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.
Last Update: 14.03.2024